🛍️ Return Policy
- You may return eligible products within 15 days of receiving your order.
- To be eligible for a return:
- The item must be unused, unwashed, and in the same condition that you received it.
- It must be in the original packaging with all tags and labels intact.
- Some products such as innerwear, personalized items, or final sale/clearance items are non-returnable.
🔁 How to Initiate a Return
To start a return, please contact us at contact@dresshouses.shop with the following details:
- Order ID
- Reason for return
- Photos of the product (if applicable)
We will respond with return instructions and the return shipping address.
Note: Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item.
💰 Refund Policy
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days and automatically applied to your original method of payment.
- Shipping charges are non-refundable, unless the return is due to our error.
📦 Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account again.
- Then contact your credit card company or payment provider — it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at contact@dresshouses.shop.
📌 Contact Us
If you have any questions regarding our return and refund policy, please contact:
Email: contact@dresshouses.shop
Website: https://dresshouses.shop